Showing posts with label empathy. Show all posts
Showing posts with label empathy. Show all posts

Thursday, October 06, 2011

I see you !

There are ICU's. And then there are the people...

Not so much those inside, but those outside, waiting and hoping.

And there is so much to observe.

The last time I attended someone in an ICU, was 11 years ago.  The ICCU of one of Mumbai's biggest public teaching hospitals. Typically with the finest dedicated doctors working with  limited resources, huge dedication, and a greatly supportive staff.  They don't allow anyone inside; if at all, only one person is allowed inside , per patient.  And you stay put outside, for all 24 hours, since  the doctor  can ask for you anytime.

With hardly any infrastructure created for caretakers of patients and families, there was a huge square lobby outside the main door of the ICCU. About 8-9 chairs lined up on one side, and the remaining space had nothing. When they were occupied, we sat on the floor, waiting. Evenings saw droves of visitors coming in to inquire about the ICCU patient. Carrying, food, pillows, bedsheets and all kinds of stuff for the caretakers.

I had rushed there subsequent to a cardiac emergency, and all I had was my purse. Nights were spent on the cold floor, purse pillowed under the head, and the dupatta wrapped around giving a false sense of comfort. There was an elderly Sikh gentleman admitted inside, and his entire community  would come in the evenings. Young ladies, old matrons, pillars of society, strapping lads and so on. Much greeting each other in traditional ways, and wishing each other and touching of the elder's feet by the young ones.  And when they left, the waiting area would resemble a room with mattresses, pillows, covers, packed meals and so on.

An elderly Sikh lady got talking to me. (I blogged about that in a post titled "Touches of Class"  earlier.)  Asked after me, and who was the patient inside.  Shared fruit with me . And since she didn't think a young girl should be lying down solitarily in a corner by herself under the circumstances, took it upon herself, to arrange stuff so it looked like I was part of their group. Morning saw me covered with a bed sheet.   When some other caretaker of some other patient looked apprehensive and worried, everyone would go comfort him or her. No one cribbed about material comforts. You needed to go 3 floors down and then cross over somewhere for a cup of coffee. There was one public coin operated telephone, and it was always in use.

When it was time for us to go, we were sadly, one person short. At 2 am at night, after breaking the news to us, the doctor sat with us, talking about his experience of the patient, and how heart rending some cases were.

Cut to a recent experience with another ICCU.   Once again I was alone.   
 
One of Mumbai's leading superior accredited hospitals.  Centrally air conditioned. Every thing computerised.  They actually had a waiting area room for relatives of people in the ICCU.  They had folding pull-out sofa-beds, and sets of chairs (like you see at airports). A water cooler supplied clean drinking water.  A decent bathroom dedicated to the room. Electrical points, a television, and several charging points for cell phones, courtesy some cell phone companies.  There was a cafeteria two floors down served by numerous elevators.

People came in carrying several bags,  carrying lunches delivered by relatives, snacks, changes of clothes. Some guys sat with laptops ,  cell phones stuck to their ears. There was a lot of talk within families,  but almost none between the various patient caretakers.  People would get calls galore, and everyone would speak fairly loudly ( as they always do anyway) , and the rest would get a complete lowdown on who is admitted, why and since when. Sometimes, even the prognosis.  On the third morning, three gents in suits came by with papers, called out names, and presented us papers outlining our bills and estimated expenses, till that morning, so we could  think about mobilizing resources. It was all very practical and businesslike.

Life was compartmentalized.  So, it seems , were emotions.

Or so I thought.

  My last night in the room (things were improving, and the patient would leave the ICU for a ordinary room the next day),  and a cheerful young lady asked if the place next to mine was occupied by someone. She organized her bedsheets and stuff there , and asked after me and our patient. Her mother-in-law was in the ICU. She and her husband were taking turns . She taught school, and so left early in the morning to teach at her school, and came here after school was let out in the afternoon. The husband had taken leave for his Mom, and came during the day. Sometimes her own mother filled in for them, whenever it looked like schedules were getting messed up. She actually lived fairly close to where I did.

Both of us lay on our sides, chitchatting and talking about our families, how good the doctor was,  what we did for a living, and so on. Long after some security person had come in to shut off the TV, and put off the lights, we whispered into the night, careful not to disturb the others.

ICU's are very impersonal spaces.  A patient need not communicate anything, his machine readings communicate everything.   Sliding curtains ensure privacy,  Sometimes though, doctors have an excellent bedside manner, and have encouraging chats with the patient.  If at all the patient is awake. 

Over the years, the individual size of machines attached to a patient has grown smaller, but the total number of machines and wires attached to you , is possibly more.  All impersonal, the soft footfalls of the nurses and attendants , the beeps and the numbers telling the whole story. 

People too , outside,  have changed.  Rules decide who and how many can visit the patient.  A busy life means everyone waiting in the caretakers room, is quietly getting on, doing some work, some on a laptop, some reading, some just lying down, blankly looking at the ceiling.

Yet, meeting the lady on my last night there, and the fellowship that developed over that short time,  gives me hope, that  at least in the patient-caretakers area,  somewhere,  the possibility exists, that the ICU will actually mean "I see you !

Thursday, May 19, 2011

Shining through the stained glass........


Indiblogger together with Yahoo India and Dove have invited entries for a competition titled ,"

"What does real beauty mean to you?"

This is my entry.





Sixty-one years is a long time, particularly if you are an observer of beauty norms in society.

That's a lot of watching....

Not that beauty is a speciality of mine; in fact, whenever I stand in front of a mirror, both my reflection and I are always looking everywhere else, except at each other. It's possible there isn't much to look at; it's also possible that there is way too much of everything to look at.

But let me start at the beginning.

In my childhood, no one really discussed beauty. Not that there were too many choices and options, but beauty was all about a clear "fair" skin, a nose comparable to a champa flower bud, long lustrous jet black flowing hair, preferably to your knees, and deep black eyes made even more beautiful with kohl/kajal.

Most folks who were born that way , remained that way, while those of us who were born with the wrong colors and shapes, simply stuck to daily face washes with chana floor,ambehaldi, and cream , and weekly tough hair washes with shikakai.

Efforts to wear kajal and kohl were abandoned by me after someone commented on how it made one look "cunning". Hazel eyes and kohl simply didn't work.

College wasn't much different. There was more emphasis on clothes. Cosmetics were not a big thing in the consumer market. There were no brand wars because there was really no one to fight with. Lipstick and rouge were things you wore, if you acted in the annual college play.

We had never heard of sunscreens and sunblocks . And what is truly intriguing is that although the latitudes and longitudes, and the Sun, of my childhood , all remain unchanged even today, folks now apparently get more tanned , and slap on lotions and stuff, possibly because some company in some commercial has a groom rejecting a dark bride.

Of course , there were exceptions, and folks like me were at the lower end of the scale, looking up open mouthed at some who wore full makeup, fancy hairstyles, deep necked blouses, and had fellows in crew cuts and suits, escorting them to Navy "balls".....

By and by , one traveled across the world for education, and later returned home to work. But while beauty and I would occasionally surreptitiously glance at each other, we kept standing on different train platforms.

Like so many others of my type, I eventually learned . Some folks needed some help, and some didn't. Sometimes, squeezing tubes to slather nice smelling stuff on your face, worked, and this was called "pampering yourself". When we did it by mixing stuff from first principles in banged up katoris, it was called "making do with something". ....


And so , it has happened, that today, beauty to me , is clean cut features, a smooth skin, an almost-not-there level of makeup, a neutral lipstick, and some amazing eye lining. Beauty to me, is also nice smelling clean hair, that happily and freely flies, and doesn't look like the dhobi ironed it. If there is an additional heartfelt smile factor, I declare you beautiful.

While these are what I would call surface "shows", observations over the last 50 years indicate that beauty , to me, has deeper origins.

And so beauty, is the shining, sweating, tearful face of a mother, holding her child close whispering to him, and comforting his trauma after a hurtful procedure at the Tata Memorial Cancer Hospital ; who knows what the future is, but to the child, she is it.

Beauty is a small grandchild rolling out a tiny chapati , roasting it almost dark, and serving it to an indulgent grandpa/grandma, along with a tumbler of water, all this on a huge tray shakily carried , and the grandparent taking a bite, shaking the head in wonder, while the little one puffs up in pride, and rushes back , to make another stiff chapati.

Beauty is a fair-ish mother with a wheatish complexioned grown up daughter , deliberately ignoring and downplaying her own face features during a family visit , because this is a world which has abused the meaning of "fair" and what isn't fair isn't lovely, as they keep repeating everywhere.

Beauty is an adult son, seeing you rushing at some emergency cooking, observing you making phulkas, and volunteering to roast them on the fire while you roll them out, because he feels he can handle the "technology", and it halves your work.

Beauty is waking up to a daughter exclaiming about your rough feet, and then she urging you to lie down as she massages some cream into your feet; there is an additional beauty ingredient in that cream, and the companies, including Dove, know nothing about it.

Beauty is the fruit seller, packing your fruits into your bag, looking up to see a young construction worker mother with a child on her hips , looking at his wares, and then he plucking out a small mango, and giving it with a smile to the delighted child.

Beauty is also a daughter agonizing about your grey streaks, and desperately offering to do a hair color treatment for you herself, and all the while you've been thinking that it makes you look wise, senior, and gets you priority entry whenever there are long queues....

And finally, Beauty, is also an 83 year old grandma, out with her daughter and granddaughter for a surprise birthday facial; the herbal stuff, the face and neck massage, young caring hands applying a mask, and when they ask Grandma to lie down to allow the mask to dry, she actually falls asleep and starts snoring, causing indulgent looks from the youngsters, and the beautician, who is actually missing her own Mom.....

And so the real beauty, is all in the mind.

You don't need to exhibit colors of the rainbow, waxed marble type skins, permanently surprised arched eyebrows, unnaturally long eyelashes, polished cheekbones, pierced navels, Dracula inspired nail color, or clothes that indicate a fabric famine.

I hear lipsticks now have flavors in addition to colors. I wonder if they have a batata-vada flavor lipstick.

Might be , as some are fond of saying, a win-win deal for someone trying to lose weight and a company trying to think out of the (makeup)-box. (Dove, are you listening ?...)


A lady called Elizabeth Kubler-Ross, who happens to be a Swiss American psychiatrist and a wonderful author , knows exactly what I mean by "beauty", when she says :

People are like stained-glass windows. They sparkle and shine when the sun is out, but when the darkness sets in, their true beauty is revealed only if there is a light from within.

And so I continue to look for that light from within......

And that's what beauty means to me !



(If you wish to read thoughts on beauty by those folks who look beautiful 24x7, (eg. even when they sneeze, blow their nose, cry etc) please have a look at Yahoo Real Beauty....)