Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Saturday, December 06, 2008

The Art of Giving


40-50 years ago, beauty parlours were not as de rigeur as they are now.

Beauty parlours and other explicit admissions of trying to improve an original model, were really not part of our growing up

The sort of society we belonged to, we wore conservative traditional outfits on celebratory occasions, some very sensible clothes at all times, and uniforms when in school. Things had to be decently below the knees, unnaturally loose, and incapable of emphasizing any part of the anatomy. Sleeves were mandatory, and a lack of those was frowned upon, and considered "forward".

As far as your hair was concerned, (as well as all other females in the family), well, it grew; and that was that.

There weren't shampoos as such on the scene, and once a week, our mothers did their stuff, oiling, scrubbing, massaging, washing (with some special nuts), combing our hair, after which it was always solar dried , as you went about doing some family errands on
your bicycle, wisps of hair flying here and there, as you endeavoured to navigate through the throngs with one hand, your hair glinting in the noon day sun.

Almost everyone had to plait their hair, and sometimes turn it up and tie it, if it was in the school rules. Hairstyles, per se, were non existent. Our mothers put their hair up in buns, and our were plaited. No one wore lipstick in my house, or even in my friends houses. On school annual days, when staged plays demanded makeup, it used to be a secret wish that maybe we could sleep with all that wonderful makeup on; only to be dashed by having to scrub it off on reaching home.

No one peered into a mirror and shed tears over a pimple; it would go the way it had come. Facials were not part of the scene, though daily baths were incomplete without a face wash made of besan(garbanzo flour), fresh cream(skimmed off the top of just-boiled and cooled fresh milk), and turmeric powder.


Somewhere in the sixties, mothers became less strict, or more observant , depending on who was looking. Education was a happening thing, women had routinely started working, and appearances became important. The first beauty parlours were often oriented towards women of western sensibilities. Slowly , as the clientele increased , many more places opened up, and college girls and others started thronging there.

The same mothers who avidly plaited our hair, introduced us to places where tweaking of eyebrows resulted in an improvement of the original model, and hair was "styled" to suit your face. Beauticians doing their thing before wedding receptions was a mandatory thing now, and brides even went for a hairstyle and makeup rehearsal in some cases, a few days before the event.

And so when Meera announced the opening of her parlour in our vicinity, we were very pleased. A part of her apartment was cleverly altered to be useful as a parlour with a separate entrance. Her husband did interiors and he cleverly converted an extra room into a parlour, which at night, often doubled as a guest room , if you didnt mind mirrors on one entire side.....

Up a set of dark and cool stairs, you entered into a small set up, where hindi songs played on the radio, and pleasant smells pervaded amidst Meera and her assistants bustling around, a smile here, a reassurance there. A grateful goodbye nod to a departing lady, and Meera would close shut the cash drawer and get back to the work she was doing.


Little girls now came demanding "Princess Diana cuts" , and duly sat on a huge cushion on a chair, to see those happen. Their mothers stood around chatting about schools, and shopping, and left with a delirious child who was always given a chocolate candy from a container kept high up somewhere on the shelf. Teenagers, convinced about being shortchanged by the Maker, insisted on getting all kinds of transformations. Flips, curls, straightening, Perming, coloring, streaking, anything to look like those on , say TV.


Her mother stayed with her, and kind of ran the house so she could attend freely to her parlour. Of all the numerous languages spoken in India, we both spoke the same one, and it came to pass that I was able to get some old magazines in our language that her mother wanted. We'd discuss our children , their schools, their hobbies, their naughtiness. My daughter swam competitively, and she advised her on a nice cut, easy to maintain after 3 hours in the pool, and yet in fashion. At one time there was a bride getting intricate henna designs done on her palms and forearm, and my daughter, then 8, looked at the whole thing very wistfully and with great longing, followed by a nudge-nudge, and accusing look at me.



Peace was finally achieved after Meera guaranteed her there and then, a completely free, full arm henna design, the day she gets married !

Meera and I soon became friends.

So it came to pass that the year my mother turned 80, she happened to be staying with us that month. She would observe my teenage daughter spend hours fiddling around with some creams and her hair and similar things. She would shake her head, but then indulgently smile as grandmothers do. She would encourage me to take off, while she was around to mind the house and family, and go visit the parlour and get things done.

I was mentioning this to Meera once and she called me a few days later asking if my mother and I would come by one morning. We agreed, and my mother looked forward to meeting Meera's mother too. I did not realize it was a Monday, and a slow day at the parlour. My mother fasted on Mondays and took only fruits and milk.

We reached , and Meera took my mother around to show her the tiny parlour and the facilities. She mentioned that her mother was performing some puja (Worship ritual), and would be with us presently.

Then she took me aside.


"You know, I have actually kept this hour free. I thought we'd give your mother a special 80th birthday facial. I am sure she hasn't had one.....Would you cajole her into trying one ?"

I was overcome. What a wonderful gesture.

I asked my mother, and she never had a chance in the face of Meera, and her assistants, all clamouring to give grandma a birthday facial. She went through the various steps and then lay down as Meera sat behind her with all her jars and stuff, a bowl of ice, and slowly and with a great amount of feeling, massaged her tired face and neck. Pads on her eyes, music in the air, and someone massaging her tired neck..... she slipped into dreamtime. Gently cleansing the face, Meera applied a herbal face pack and went to attend to some other stuff as it dried.

After some time,. I noticed that , other customers were coming. I noticed the time, and asked Meera, if it was time to check the face pack.

And we suddenly heard someone snore.

The eighty year old tired body, had been lulled into a deep sleep with all the wonderful massage and therapeutic finger touches. My mother was absolutely fast asleep, on the only couch in the parlour.


I opened my mouth to say something.

Meera held up her hand.


"Let grandma sleep. Its absolutely OK. It doesn't hurt if the face pack dries for for some more time. We'll wait"....

Saying so, she got started on some customers who had come for stuff NOT requiring use of that couch. She pulled the curtain to avoid troubling my mother with the lights.

When my mother actually woke up ten minutes later , with a start, she took a moment to figure out where she was. Then got all apologetic. Meera sat down to complete the facial, treating the old, tired ,thin skin, like she would a baby's new, thin skin.

Grandma stood up, adjusted her saree, took a deep breath and closed her eyes. Both she and Meera looked at each other. One after having given a facial to her oldest customer, and the other , in wonder at the young girl her daughter's age, who had such wonderful fingers, and attitude.....

We went in to meet Meera's mother, who was in on the whole plan, and was ready with a great cup of tea and fruits. The two Grandmas chatted, probably about their grandchildren, and the old days, and about Meera.


Not a single of Meera's customers , then waiting, complained about the delay. They thought this whole idea of an 80 year old grandma having a facial was brilliant. Meera's mother came to see us on our way out.

And Meera excused herself and returned to her work, but not before bending down and touching my mothers feet; something we all do when we meet elderly people our parents age.

My mother is no more, but she never forgot this wonderful gift. She came home that day, had a light meal, and nodded off into a deep nap that afternoon.

I am sure Meera will do well in life.

It's not about how good she is at her craft, it's not about how efficiently she manages her resources and her money, It's not even about how quickly she learns new technologies and methods in her field.


Its because Meera is a "giver"....

Its all about knowing how to give, when to give and where to give.

Tuesday, September 16, 2008

Bloody Tradition......, कुणा एकाचे रक्त कुणा एकाचे दान


My fascination with blood goes back a long way. 


Possibilities of me being a valiant warrior type being absolutely nil, my first awareness of blood happened when , as a child of 8 or so, I witnessed an accidental injury caused by someone who was running around with a paper windmill on a stick, and managed to pierce my brother in the ear with it. Shock and awe at the expanse of red , growing by the second across his ear, we recovered fast enough to rush to our neighboring doctor with him, where he was examined and correctly treated, as a result of which, he has no hearing problem , till today.

Mercurychrome, in school, was a kind of "desired" accessory. You played hard, you stumbled, streaks of blood appeared, and a bunch of overexcited kids hovered around, and there was a lot of hissing ,as your teacher applied a lashing of mercurychrome. For some reason the bandages never stayed in place, and the orange yellow stain on the knees was a highly prized prestige item. Our school had plenty of sports, and growing up in a family with a male majority, I learned to be fairly nonchalant about blood; mine, that is. 


Voluntary community events were the norm in my childhood, and we were encouraged to participate , more when it was about giving, than when it was about getting a certificate or prize.

Staying away from home in college, one got engulfed in extracurricular stuff, and one day found me at the College Blood Donation camp. It was the Simple Sixties in Pune, a fairly conservative traditional town then, and going for this camp held in one of the halls in the boy's dorms, was a challenge enough. While some conservative types, acted as if we were entering the portals of Sin City, a bunch of us went, and were happily welcomed by the doctors, nurses, and organizers. Basking in a sense of systolic and diastolic importance, as they checked our blood and fitness, we admired those who single mindedly poked into our veins, to, as my friends said , "fix the tap and get the pipes going".

Eureka! We gave blood!

Arose. Nothing happened. All visions of stumbling across the hall, eyes dimmed, hands outstretched, supported by nurses etc, came crashing down. We were offered crackers and some beverage, asked to relax, The only excitement came when one of our classmates fainted , possibly out of seeing bags of blood getting slowly filled with this really dark stuff, and folks lying on tables.....

One more belief that immediately  hit the trash was the conviction that transfusions happened like they showed in Bollywood movies : two desperate chaps lying on two beds alongside each other, with an actual pipe leading from one guy to a bottle of blood, from where it was delivered to the other guy through another pipe, as assorted relatives, villains, molls, former enemies et al ,stood around with miraculous looks on their faces. We started hearing about packed blood, platelets, plasma and the like.  Life went on. My friends and I donated blood several times after that  Happily.  And the  folks organizing these camps were grateful and appreciative.  

By and by , we all got busy with children, careers, and family matters, and
voluntary donation of blood , kind of took a back seat. But blood remained somewhere in the subconscious.  Organising  requirements of blood , for a friend's husband , scheduled to undergo major heart surgery,  and various people at work started crossing the road when they saw us approaching.  Applauding the concept was one thing. Actually getting poked and drained was a different thing altogether." And think of the diseases. "  
The Internet had just begun, and although Google hadn't been born, Yahoo must have then  been swamped with bloody searches from certain IP addresses.


But we tried. A lot of people listened.
 
The hospital authorities were overcome with the sheer number of people who came. A lot of young people , students , donated blood for the first time, and felt good about it. Some of them even insisted on donating blood for other patients in the hospital who needed it,  now that my friend's husband's need was fulfilled.  I went up to do my stuff, and came back a disappointed person. I was told my blood was not rich enough in iron, and needed to improve before I could donate again. 
 
But age was catching up. If haemoglobin didn't get me, age would.

That's where the children came in. Both were now adults. In a world with glitzy contraptions,knowledge factories ,dot-coms, MTV and charmed lifestyles, there needed to be a realization that giving was "cool", more so, than acquiring. And so they came one day, to a blood donation camp with me, and learned how to be useful, while I struggled to understand why I was being rejected , yet,once again. Poor blood. (I don't get published anywhere, but certainly know what a rejection feels like).

 I now  have a year left before age  debars me from donating blood. I recently went with my daughter to a blood donation event on campus. Wide smiles, roses being presented, and incredulity that both of us wished to donate.(With sideways glances at me . Hmm)
 

I was coming after years. The gentleman who did the preliminary checks, nonchalantly pricked my finger, and dropped a drop of my  poor old doubtful blood into a beaker of copper sulfate. Peered at it, and motioned me to go ahead. I had made it ! The Haemoglobin was behaving itself. After so many years , I was lying on this couch, hands outstretched, and several folks were trying to look for veins, which hitherto had been fairly visible in my arms. 

The mind was at peace. My blood wasn't special, but it flowed on, right into the pack that collected it, and soon joined a large set of anonymous blood bags in the bank maintained by one of Mumbai's biggest public hospitals.

My daughter and I, were both pleased. Me due to my haemoglobin, and she because she was given a special bouquet in honor of being the first woman donor that day. All donors that day received wristwatches with the logo of the company sponsoring the days activities at the hall. I am not sure this commercial intrusion is a welcome thing; but it is a clear indication, that blood is sorely needed by blood banks, they are trying to attract the younger crowd, and there are some folks who are pleased to help to publicize everything.... 

  Over the years, I have had occasion to rush around trying to organize blood for a sick little child as well as for an elderly parent scheduled for a major surgery.
 
In Mumbai, they will release blood from the blood bank, only if you organize an immediate substitute donation, to keep their supply replenished. Its either you, if you qualify, else, you seek out donors within the available extended family.  But if you have donated blood earlier, and received a data card regarding that, this saves you time, as blood may be obtained against it. What is even nicer, is that this card may even be used  by someone else if you have no use for it .

They will disqualify me in a year. The haemoglobin will find it harder and harder to reach the correct levels. But one thing is certain. There will be some folks within the family, to carry on , er, this bloody tradition......